Privacy Policy

Chatbot Disclaimer

Please read this disclaimer carefully before using the Insurance Chatbot provided by Carlson Insurance Group. By accessing and using the Chatbot on our website, you acknowledge and agree to the terms of this disclaimer.

The Chatbot provides general information related to insurance policies and topics but should not be considered professional insurance advice or a substitute for consultation with a qualified insurance agent.

Using the Chatbot does not create an agent-client relationship between you and Carlson Insurance Group or its insurance agents. The information provided by the Chatbot is not privileged or confidential.

While we strive to provide accurate information, we cannot guarantee its accuracy, completeness, or up-to-date nature. Insurance policies and regulations may change, and the information provided may not be the most recent.

Carlson Insurance Group and its insurance agents are not liable for any errors or omissions in the information provided by the Chatbot or for any actions taken in reliance upon it. We recommend consulting with a qualified insurance agent for advice on your specific insurance needs.

The Chatbot may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

The Chatbot gathers information from various sources but cannot guarantee its accuracy. We encourage you to verify any information provided by the Chatbot with a qualified insurance agent or official insurance sources.

If you discover any inaccuracies in the information provided by the Chatbot, please inform us.

Privacy Policy

The collection, usage, and sharing of your personal information when you visit carlsoninsurancegroup.com (the “Site”) are all covered by this privacy statement.

Information we collect

We automatically gather certain information about your device when you visit the Site, including information about your web browser, IP address, time zone, and some of the cookies that have been downloaded to your computer. In addition, as you visit the Site, we also keep track of the specific web pages or goods you view, the websites or search keywords that led you there, and your interactions with the Site. This automatically gathered data is what we refer to as “Device Information.”

We utilize the following technologies to gather Device Information:

Data files known as “cookies” are stored on your computer or device and frequently have an anonymous unique identification.

“Log files” keep track of how users interact with the Site and gather information such their IP address, browser type, ISP, referring/exit pages, and date/time stamps.

The terms “web beacons,” “tags,” and “pixels” refer to digital data files that are used to store information about your use of the website.

Additionally, if you use the Site to pay a bill or conduct another type of financial transaction, we will also need to know your name, billing address, payment information (such as credit card numbers), email address, and phone number. This data is referred to as “Purchase Information.”

In this privacy statement, we refer to “Personal Information” to include both device and purchase information.

How we use the data you provide

Your Personal Information is used by us to contact you, handle financial transactions, and provide you information and/or advertisements about our goods and services.

In particular, we use the Device Information we get to enhance and better our website (for example, by generating analytics about how visitors browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Sharing your information

To better serve you, we may divulge your Personal Information to third parties. For instance, Google Analytics is one of the tools we utilize to better understand how people use our website. Visit https://policies.google.com to learn more about how Google uses your Personal Information.

Here is another place where you can choose not to use Google Analytics: https://tools.google.com/dlpage/gaoptout 

We might also disclose your Personal Information in order to abide by the rules and laws in force, to comply with a subpoena, search warrant, or other legitimate request for information, or in order to defend our rights.

Behavior-based marketing

As previously mentioned, we might use your Personal Information to send you marketing communications or advertising that we think will be of interest to you. You can choose not to receive targeted advertising by going to:

Facebook: https://www.facebook.com/ads/preferences/

Google: https://adssettings.google.com/

LinkedIn: https://www.linkedin.com/psettings/advertising

Bing: https://choice.microsoft.com/

Additionally, you can reject some of these services by going to the following opt-out portal run by the Digital Advertising Alliance: http://optout.aboutads.info/

Do not track

Please be aware that when we detect a Do Not Track signal from your browser, our Site’s data gathering and use practices remain unchanged.

If you live in Europe, you have the right to view the personal data that we may have about you and to request that it be updated, amended, or destroyed. Please get in touch with us if you would like to exercise this right.

Furthermore, if you reside in the European Union, please be aware that we are processing your information in order to carry out any contracts we may have with you (such as if you request information through the Site) or in any other way to further the aforementioned legitimate business purposes. Please be aware that your information will also be sent to countries outside of Europe, such as Canada and the United States.

Retained Data

If and until you request that we erase your Personal Information, we will keep track of your interactions with the Site.

Change

We may occasionally amend this privacy statement to reflect changes to our practices or for other administrative, statutory, or regulatory purposes.

Contact us

Please contact us by email at info@carlsoninsgrp.com or by letter at the address listed below if you would like more information about our privacy practices, if you have any concerns, or if you would like to file a complaint.

166 Belinda Pkwy, Ste. 100, Mount Juliet, TN 37122